After Hours Support  9/21/17

 
RSC After Hours Support

PPAR and RSC Office and Phone Hours:

Monday through Thursday – 8:00 a.m. to 4:30 p.m.
Friday – 8:00 a.m. to 4:00 p.m.

To reach both PPAR and RSC, call 719-633-7718

Press 1 for RSC and MLS Support
Press 2 for Sentrilock Support
Press 3 for PPAR/RSC Membership Services and Accounting

During these normal office hours you may call us at 719-633-7718, or you may send an email to us at ppmls@ppar.org.  You will receive an acknowledgement of your email immediately, and an answer to your question within one business day.

RSC technical staff is on call to address www.pikespeakrsc.com, PPMLS computer system problems on Saturday and Sunday from 8:00am until 5:00pm.  With the exception of Christmas Day, Easter Sunday and Thanksgiving Day, holiday support is also provided.  If you suspect a system problem, please email RSC staff at ppar@ppar.org In the subject line of your message input “Is PPAR down?” or “Is PPMLS down?”  Support staff will respond to your email to confirm a system problem.


For questions on how to use the lockbox, SentriCard, SentriSmart App, Card Reader or issuing Day Codes: 

 Toll Free:  1-877-736-8745
 6am - 10pm, 7 days a week
 E-mail:  support@sentrilock.com
 emails received after hrs. will be answered the following day
 Web:  lockbox.sentrilock.com
 log in and click on the "Support" button
 SentriLock Card Utility:  Click on  "Help" menu item and select "Support..."

Key/LockBox billing (fees) questions, call PPAR: 719-633-7718